Our Refund Policy
At Happy Hour Club, we provide premium products and stand behind their quality. Our mission is to deliver trusted THCA hemp and lifestyle products designed to elevate modern THCA Hemp culture.
Even with our reputation, we understand that spending money to try something new can feel intimidating. You don’t want to pay for something you don’t like—and we don’t want you to either.
That’s why we offer our Worry-Free Guarantee:
If you buy something and don’t love it for any reason, send it back and we’ll issue you a store gift card to try something else. Don’t worry—we guarantee you’ll be taken care of.
Order Requirements
To ensure a smooth and accurate order process, please make sure that all required information is complete and correct before placing your order. This includes:
Accurate contact details (name, email, phone number)
Correct shipping address (including apartment/unit number if applicable)
Valid payment information (card details or payment method)
Any specific order notes or special instructions, if needed
Please double-check your order details before confirming. Once the order is placed, changes may not be possible, and incorrect information may affect delivery and refund eligibility.
Standard Refund & Return Policy
We accept returns and refunds only if the item meets our standard conditions. To qualify, the product must be unused, in original packaging, and returned within 14 days of delivery. The following items are not eligible for return:
Clearance items
Bulk orders
Opened or damaged products
Items missing original packaging
Once your return request is approved, we will guide you through the return shipping process. After receiving and inspecting the item, we will issue a refund or send a replacement of equal value.
Damages & Issues
If your order arrives damaged or with missing items, please report the issue within 24 hours of delivery. To help us process your claim quickly, please provide clear photos of the damaged product, packaging, and any labels. We will review the evidence and determine the best solution based on the situation. Eligible cases may qualify for a replacement or a refund of equal value.
Damaged products
Missing items
Incorrect items received
Defective products
Our team will respond within 2 business days. For assistance,
Exceptions / Non-Returnable Items
Some items cannot be returned due to safety, hygiene, or product nature. These exceptions are final and cannot be changed. Please check your order carefully before purchasing. If you have questions about a specific item, contact us before placing the order. Returns will not be accepted for non-returnable products.
Clearance items
Bulk orders
Opened or used products
Perishable or consumable items
Personalized or custom-made products
If you receive a defective or damaged non-returnable item, we will still review your case and offer a replacement or store credit if applicable.
Exchanges
If you wish to exchange a product, please submit your request within 14 days of delivery. Exchanges are only accepted for items that are unused, in original packaging, and in the same condition as received. If the requested item is out of stock, we may offer a replacement of equal value or a store credit. Please note that exchange shipping costs may apply depending on the reason for the exchange.
Wrong item received
Damaged or defective item
Item not as described
Size or color exchange (if available)
To start an exchange, contact support@happyhour.club with your order details and reason for exchange.
Refunds
Refunds are processed after we receive and inspect the returned item. Once the return is approved, the refund will be issued using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. If you paid using a gift card or store credit, the refund will be issued as store credit.
Refunds are not available for clearance or bulk items
Refunds are not available for opened or used products
Refunds may be denied if the item does not meet return requirements
Shipping charges are not refundable unless the return is due to our error
If you have any questions about your refund.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account and payment statement. Refund processing times can vary depending on your bank or payment provider, and may take up to 10 business days after approval. If you still do not see the refund, please contact your bank first, as sometimes the refund is posted but not reflected immediately in your account.
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Check your bank or payment account
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Confirm the refund was approved
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Verify your payment method details
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Allow up to 10 business days for processing
If the refund is still missing after these steps, contact support@happyhour.club with your order number and details.
